Withdrawal Information

Right of withdrawal

The customer has the right to withdraw from the contract within fourteen days  (14) without giving reasons. The period of rescission begins either

(a) with the day on which the customer or a third party not designated as a carrier by the customer acquires possession of the goods, or

(b) if the customer orders several goods within the scope of a uniform order, the date on which the customer or a third party not designated as a carrier by the customer acquires possession of the last delivered product; or

(c) in the case of delivery of a product in several parts, at which the customer or a third party named by the customer, who is not a carrier, acquires possession of the last part.

Exclusion of the right of withdrawal

The resignation is excluded at:

Goods whose price depends on fluctuations in the financial market (Miners , Graphics cards or any other device including ASIC Chips for mining purposes.)
Goods made to customer specifications or clearly personal Needs are tailored
Goods which have been ordered especially for the customer.

In order to exercise the right of withdrawal,the customer must inform Cryptouniverse of his decision to withdraw from this contract in whole or in part by means of a clear declaration (eg a letter, fax or e-mail sent by mail). In order to withdraw from the contract, it is sufficient for the customer to send the notification of the exercise of the right of withdrawal before expiry of the withdrawal period. 

 The goods have to be returnd to

Consequences of withdrawal

Cryptouniverse will promptly, but at the latest within fourteen (14) days from the date of receipt of the withdrawal notice, refund all payments made by the Customer, including the cost of delivery (except of the additional costs resulting from the Customer choosing a different type of delivery than the most favorable standard delivery offered by Cryptouniverse).Cryptouniverse will use the same means of payment (payment method) that the customer has used to settle his payment, except of cryptocurrency payments. In case of a refund the funds are credited back to customers Paypal, credit card or SOFORT. Please note that we are not able to do refunds by Cryptocurrencies, instead the Customer can chose another payment option which is supported by us (Paypal or Wire)

The customer has to pay Cryptouniverse compensation for a reduction in the market value of the respective commodity, if the market value reduction is linked to the customers handling of the goods which is not necessary for the purpose of checking the properties, characteristics and function of the goods. The customer is obligated to return the goods to Cryptouniverse within 14 days from the date of the withdrawal. The deadline is respected when the customer submits the goods before the deadline ends.

The customer bears the direct shipping costs of the return.

The customer has no right of withdrawal if the goods are manufactured according to customer specifications, or which are clearly tailored to the personal needs of the customer,or which are delivered sealed and are not suitable for return for reasons of health or hygiene reasons, if their seal has been removed after delivery , or for goods which can spoil quickly or whose expiration date has passed. Furthermore, there is no right of withdrawal in the case of services which Cryptouniverse has commenced at the explicit request of the customer prior to expiry of the withdrawal period.