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Aftersales Questions
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Miner is not working
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Presales Questions
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Affiliate Partnerships
Bulk requests or Reselling
I can't complete my order
Other problems / questions
Miner stopped working
Setup problems
- Can I mix generations on one controller (eg. Avalon 7 with Avalon 8 ?)
- I can't connect to my controller
- I can't get the miner to work
- Miner has a broken Fan.
- Miner is not recognized by the controller and stays idle.
- My AUC3 adapter flashes Red sometimes
- My miner is running hot
- The controller does not save the settings
- The miner does not power on. LED's don't light up.
- Which mining pool do you suggest ?
Order related
Payment Questions
Shipping questions
- Bulk / Pallet shipping possible ?
- Do you ship to my country ?
- How much is shipping to my country ?
- I have ordered in 2 different Orders, can you ship both in one package ?
- My country is not listed in the shipping table !
- When will my order arrive ? Where can I track it ?
- When will my order be shipped ?
Technical questions
- Can I mix generations on one controller (eg. Avalon 7 with Avalon 8 ?)
- Can you confirm that XYZ is included in the product ?
- Can your miners also mine other coins ?
- Do you also sell other miners ? Antminer s9, X3 ASICs or others ?
- Do you offer hosting ?
- Do your miners have CE-Certificates or ROHS ?
- Is a powersupply cable included ?
- What equipment do I need to start mining ?
- What is the HS-Code / Intra Strat Code for Customs ?
- What is the ROI / Mining profit of your Miners ?